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Heathrow passengers report four-hour delays after e-gate failure

Written by on 06/10/2021

Passengers arriving at Heathrow airport reported delays of several hours after the self-service passport gates failed.

A witness on the ground said they are now back open but queuing lasted for at least two hours on Wednesday morning.

Travellers at Terminal 5 shared images of long queues on social media, while others said they were held on planes due to the congestion.

Passengers queue for the Arrival Hall at London Heathrow Airport's Terminal 5, due to a problem with the self-service passport gates. Picture date: Wednesday October 6, 2021.
Image: The queues were said to last for several hours

One person reported an expected waiting time of two to four hours for arriving passengers.

Confirming the problem on Twitter, Heathrow said the fault lay with Border Force, which manages the gates.

It said: “We are aware of an issue impacting the e-gates, which are staffed and operated by Border Force. We apologise for the impact this is having on your journey.

“Our teams are working closely with Border Force to resolve this as quickly as possible.”

More on Heathrow Airport

The self-service gates failed for the second time in two weeks
Image: The self-service gates failed for the second time in two weeks

The gates allowed travellers with biometric passports to pass through the border without a manual inspection.

It comes less than two weeks after the e-gates failed at airports across the UK.

 Sky News

© Sky News 2020

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